We have a 30-day return policy on un-personalized items only, which means you have 30 days after receiving your item to request a return via replacement item or refund.
Custom orders and digital items are not refundable.
To be eligible for a return/exchange/refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. There are no refunds on personalized or custom items unless the shop makes an error in spelling or design.
To start a return, contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You may always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), digital downloads, and personal care goods (such as beauty care products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.